I had an absolutely fantastic experience at this Verizon store! I have been porting over four lines from AT&T Business to Verizon Business for a couple of weeks, and of course, there were all sorts of complications (mostly from AT&T’s side). I popped into this store while running errands to see if they could help untangle some of our issues. Josh and Carolyn went above and beyond to make the process smooth.
Josh was calm, cool, and collected the entire time—like a mad scientist fueled by a drive to solve problems. He methodically worked through every issue until everything was fixed. Meanwhile, Carolyn was so sweet and kind, chatting with me about our shared interests and keeping me distracted while Josh tackled the web of problems.
I’m so impressed by their teamwork, professionalism, and dedication. The store itself is spotless, and the entire staff was warm and expressed genuine care for the wonky problems I had. I highly recommend Josh and his team to anyone who values knowledgeable, patient, and problem-solving customer service. Verizon is lucky to have them!
One point of information - this is an authorized Verizon Retailer, there may be some limitations on what they can do, but their customer service is a 10/10!